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Refunds, cancellations, and subscriptions

Answers to frequently asked questions about refunds, cancellations, and subscriptions

Last updated: July 25th, 2023


What subscription plans do you offer?  

You can choose from three buyer plans depending on your needs and what you want to do.

  • Basic is our free plan where you can view all public listing information. You can't view private details or chat with founders. Basic gives you a feel for the marketplace.
  • Premium is $390 per year and gives you access to startups of up to $250k TTM revenue. You can chat with founders and request access to their private details. Premium is ideal for first-time acquirers or if you expect to acquire smaller businesses.
  • Platinum is $780 per year and gives you access to startups of all sizes, including those we manage for a fast, easy sale. You also get priority support and startup recommendations. Platinum is for pros who want the biggest and best deals. 

To learn more about what each plan offers, compare buyer plans on our pricing page.

How do refunds work?

If you signed up for Premium or Platinum subscriptions but haven’t been satisfied, please let us know. Contact us at support@acquire.com and we’ll sort something out for you. Please note, however, that we can’t issue a refund if you’ve been a Premium or Platinum subscriber for longer than seven days. Also, we can’t give prorated refunds for canceled subscriptions

How do cancellations work?

When you subscribe to Premium or Platinum, you accept that your subscription fee is charged automatically and on a recurring basis until you cancel your subscription. 

We’re pretty confident you’ll love either subscription plan, but if you ever want to cancel, please let us know on or before the payment due date. 

Contact us with your cancelation request at support@acquire.com, and we’ll get it done for you. You’re welcome to upgrade again anytime. 

Do you offer free trials?

At the moment, we don’t offer a free trial version of our paid plans. The Basic plan allows you to see the quality of startups on offer, including financials, and we're confident you'll think the upgrade worth it. Your buyer subscriptions help us build better tools and resources, and we’re reinvesting everything into creating the best marketplace for you.

Still need help?

Please search the help center again or contact us at support@acquire.com.