--- title: Why do my connected metrics show no data? description: Learn how to manually add metrics data when it doesn't appear on your listing. --- [Skip to content](https://help.acquire.com/why-do-my-connected-metrics-show-no-data#main-content) English Show submenu for translations ![acquire.blog.png\]](https://help.acquire.com/hs-fs/hubfs/acquire.blog.png?height=40&name=acquire.blog.png) Open main navigation Close main navigation - English Show submenu for translations - acquire.com acquire.com How can we help? - There are no suggestions because the search field is empty. 1. [Selling](https://help.acquire.com/selling?hsLang=en) 2. [Listing](https://help.acquire.com/selling?hsLang=en#listing) # Why do my connected metrics show no data? ## Learn how to manually add metrics data when it doesn't appear on your listing. **Last updated: July 24th, 2024** Connecting Customer, and Web metrics to your listing helps buyers see accurate, real-time data.  But if your connection shows **No data to sync,** that means our platform isn't receiving data from your metrics source.  ![Customer metrics Preview](https://help.acquire.com/hs-fs/hubfs/Customer%20metrics%20Preview.png?width=688&height=489&name=Customer%20metrics%20Preview.png) Often, this issue occurs if:  - You haven't connected a data source. - Your data source shows less than one month of data history. - Your data source has an issue and returns the data as zeroes. If you troubleshoot these issues, click **Refresh connection** in the top right to try syncing your data again. ![manual 1.3 refresh](https://help.acquire.com/hs-fs/hubfs/manual%201.3%20refresh.png?width=688&height=389&name=manual%201.3%20refresh.png) If the connection still doesn't sync or it takes too long to sync, manually add your metrics and submit your listing. Follow the instructions below to learn how.  You cannot manually add or troubleshoot issues with your web traffic metrics on our platform. You'll have to [contact Google Analytics](https://support.google.com/analytics/answer/1033861) to resolve the issue.    ### How to manually add your customer metrics When your listing shows customer metrics are connected, but there are **No data to sync**, manually add the data to your listing.  1\. Click **Add manually**. ![manual 1.3 add](https://help.acquire.com/hs-fs/hubfs/manual%201.3%20add.png?width=688&height=389&name=manual%201.3%20add.png) 2\. Enter the **number of customers.**  3\. Enter the **annual recurring revenue (ARR).** 4\. Enter the **annual growth rate.**  **![Screenshot 2024-01-09 234516](https://help.acquire.com/hs-fs/hubfs/Screenshot%202024-01-09%20234516.png?width=688&height=388&name=Screenshot%202024-01-09%20234516.png)** 5\. Click **Save** at the bottom.  ![Screenshot 2024-01-09 234610](https://help.acquire.com/hs-fs/hubfs/Screenshot%202024-01-09%20234610.png?width=688&height=387&name=Screenshot%202024-01-09%20234610.png) 6\. Your customer data will now appear on your listing. To reconnect your metrics after manually entering the data, click **Edit info** and then **Connect metrics.**  ![Screenshot 2024-01-09 234417](https://help.acquire.com/hs-fs/hubfs/Screenshot%202024-01-09%20234417.png?width=688&height=391&name=Screenshot%202024-01-09%20234417.png) ### Still need help? 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